Refund policy
Custom Finesse Refund, Return & Replacement Policy
At Custom Finesse, your satisfaction matters to us. Many of our products are custom-made or personalized, so our return guidelines ensure fairness while maintaining high-quality standards.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we will make it right.
Please contact us at info@customfinesse.com within 30 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos and videos of the product and packaging
Once reviewed and approved, we will send a free replacement or offer another appropriate solution.
You do not need to return the damaged or defective item.
2. Change of Mind / Buyer’s Remorse
Because most items are made specifically for each order, we cannot accept returns or issue refunds for:
- Change of mind
- Wrong size ordered
- Preference-related reasons
- Ordering the wrong item or design
Please double-check product details and sizing charts before completing your order.
3. Sizing Issues
If the sizing of your product doesn’t fit as expected but matches what you ordered, we cannot offer a refund or exchange due to custom production.
However, as a courtesy, we may offer a discounted replacement.
Feel free to email us — we’ll always do our best to help.
4. Lost, Stolen, or Missing Packages
For shipping issues such as lost, stolen, or missing packages:
✔ If You Purchased Package Protection
Your order is fully covered. We will replace your item at no cost after verifying the claim.
✔ If You Did Not Purchase Package Protection
Replacements may be offered case by case, depending on the situation.
We strongly recommend adding package protection at checkout for full coverage.
Claims must be submitted within 30 days of the estimated delivery date.
5. Incorrect Shipping Address
If an order is returned due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.
Please ensure your shipping information is accurate before completing your order.
6. Order Cancellations
Orders can be canceled only before production begins.
Once an order enters processing or production, it cannot be canceled or refunded.
7. Non-Returnable Items
For hygiene, safety, and customization reasons, the following items are non-returnable:
- Personalized or made-to-order items
- Custom jewelry
- Apparel and accessories made on demand
- Digital items
- Items marked as “final sale”
8. How to Start a Claim
To start a claim or ask a question, please contact us at:
📧 info@customfinesse.com
Include:
- Your name
- Order number
- Description of the issue
- Photos and videos (if applicable)
We respond within 24–48 hours.
Our Promise
At Custom Finesse, we put our customers first. If anything goes wrong with your order, our team will work with you to find a fast and fair solution — every time.