Privacy policy

At Custom Finesse, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting or purchasing from our website.

 

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Shipping & Billing Information: Address, payment details
• Account Information: Login credentials if you create an account
• Customer Interactions: Messages, inquiries, and support requests
• Device & Usage Information: IP address, browser type, pages visited, and other analytics data

We collect this information only when you voluntarily provide it (e.g., placing an order, signing up for our newsletter, or contacting us).

 

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you regarding your orders, inquiries, or support requests
• Send marketing communications if you have opted in
• Improve our website, products, and services
• Comply with legal obligations

We will never sell your personal information to third parties.

 

3. Third-Party Services

We use third-party services to operate our store and provide our products. These may include:

• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping carriers and fulfillment partners
• Email marketing and analytics tools (e.g., Klaviyo, Mailchimp, Google Analytics)

These third parties may collect and use your information as necessary to perform their services. We require that all third-party services protect your data and use it only for intended purposes.

 

4. Cookies & Tracking

Our website may use cookies and tracking technologies to:

• Analyze site traffic and improve functionality
• Track customer preferences and shopping behavior
• Serve relevant marketing or advertising

You can manage or disable cookies through your browser settings, but some features of our website may not function properly if cookies are blocked.

5. Sharing Your Information

 

We may share your personal information:

• With shipping carriers to fulfill orders
• With payment processors to complete transactions
• To comply with legal requirements or respond to lawful requests
• With service providers who help us operate our business (only as needed)

We do not share, sell, or trade your information for marketing purposes without your consent.

 

6. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we have about you
• Request corrections or updates to your information
• Request deletion of your personal information

To exercise any of these rights, please contact us at:

info@customfinesse.com

 

7. Data Security

 

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, or misuse.

While we strive to protect your data, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

 

8. Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected information from a child, we will delete it promptly.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The effective date at the top of this policy will indicate when it was last updated.

We encourage you to check this page periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Custom Finesse

Email: info@customfinesse.com

We are committed to responding promptly to all privacy inquiries.